CX Policy

Cancellation Charge Breakdown:

• 48 hours or more in advance: No charge
• 48 hours or less: $50 cancellation fee
• 24 hours or less: $75 cancellation fee
• No-Show: $100 forgiveness fee

Repeat Offender Policy:

After two ‘no-shows’ or cancellations of a scheduled appointment, you will be required to place a 50% deposit for desired service. (Toxin $130, Filler $350 etc.)

If you were to ‘no-show’ or cancel in less than 48-hours again, (shame, shame we’ll remember your name) that deposit is then forfeited.

Exception:

If there is a snow or weather emergency we will forgive the 48-hour cancellation policy. So please plan accordingly.

Help us, help you:

Cancellation policies are designed and implemented to respect our provider’s busy schedule and to the beautiful clients who are currently waiting to be seen.

Many of our services require pre-planning and a little downtime post treatment. When treatments and or services are cancelled in 24-hours or less, this leaves us and our waitlist with limited opportunities to fill these vacancies. We appreciate your willingness to comply and communicate in advance.